Privacy
Commitment
At My Cloud Solutions we know that privacy is important to you and your customers. This privacy policy (the Privacy Policy) reflects our respect for your privacy rights and My Cloud Solutions is committed to ensuring the privacy of all your information.
Personally identifiable information
When a user registers or is registered with a new account with My TTM, the system asks for the first and last name, e-mail address, password, locale and time zone information. Name helps to personalise your experience. E-mail address is used as a unique identifier and for communications with the user. Locale and time zone information is used by the system to present numbers and dates in an appropriate format.
Due to various data integrity constraints user accounts cannot be deleted, but it can be cleared from any personally identifiable information upon request to the My TTM support team.
Sharing personally identifiable information
We will never sell or pass your information to third parties and we won't use your name in marketing statements without your permission either. However, name and e-mail address may be copied into and securely stored in other internal My Cloud Solutions systems e.g. internal billing systems.
Use of information and data
The personal information that customers provide will only be used in connection with the services offered by My Cloud Solutions, to communicate with customers in relation to the services or to co-operate with any government, industry or regulatory authorities.
My Cloud Solutions reserves the right to use data in relation to customers' use of the services for marketing or business intelligence purposes. My Cloud Solutions staff can access usage information and transaction volumes in order to better understand how customers are using My TTM so we can improve the system design, and where appropriate, provide suggestions on ways to improve their own use of My TTM.
Consent
By accessing My TTM, all customers consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.
Disclosure of information
My Cloud Solutions will not disclose any customer's personal information to any third party except where the disclosure relates to the purposes for which the information was collected (as stated in the Use of information and data paragraph above) unless expressly permitted to do so by the particular customer.
Access to and updates of information
Customers may request at any time to see the personal information that My Cloud Solutions holds on its behalf or to correct or update any personal information. Please email My Cloud Solutions Limited at [email protected] or [email protected].
Communication
My Cloud Solutions sends billing information, product information, newsletters and notifications to you via e-mail. Where appropriate e-mail or in platform communication will contain instructions describing how you can opt to be removed from the mailing list.
Storage of information
My Cloud Solutions will securely store customers' personal information either in New Zealand or any other country that My Cloud Solutions may select from time to time to provide its services.
Data retention/deletion
My Cloud Solutions may hold a customer's personal information both before and after the cancellation of each customer's account, but only for as long as My Cloud Solutions is lawfully entitled to do so.
Customers are responsible for understanding and implementing their data retention and deletion requirements related to the data they upload to My TTM. Customers may delete their data at any time and primary instances of their data in production systems will be erased immediately, however, since the My TTM backups are kept for 6 months, it may take up to 6 months for their data to be completely purged from the My TTM backup systems after being deleted from their applications.
Deleted Records
Deleted records are moved to the My TTM databases Recycle Bin, kept there for 30 days and then purged automatically. Users are able to restore or purge records, that they have deleted, manually from the Recycle Bin at any time within 30 days of the records being deleted by a User.
Expired Databases
A customer's My TTM database is considered 'expired' when either its trial period ends, or a My TTM database paid subscription is cancelled. My Cloud Solutions blocks access to the expired My TTM Platform. Expired paid My TTM databases are securely kept in locked stage until being deleted by a My Cloud Solutions administrator.
Expired trial My TTM database versions are deleted automatically within 90 days after expiration. My Cloud Solutions administrators are provided with all the means to delete a My TTM database at any time, before or after its expiration.
Deleted Databases
My TTM databases that are deleted will disappear from users' reach immediately and will be physically deleted from the global database within 30 days.
Data Backups and Disaster Recovery
My Cloud Solutions backs up My TTM database data on an hourly basis. Since the data in the database is encrypted, backups are encrypted as well. Backup files and server logs are copied to a secure disaster recovery facility where they are kept for 6 months before being permanently deleted.
All types of data deleted from online databases (from individual records to whole databases) will reside in system backups for 6 months. It will not be restored back to production systems, except for in certain rare instances such as the need to recover from a natural disaster or serious security breach. In such cases, some of deleted data instances may be restored from backups, but My Cloud Solutions will immediately take all necessary steps to honor the initial request to delete and erase the primary instance of the data again.
The My TTM Platform doesn't utilize any type of removable media for backup storage, all backup files are stored on secure servers.
Incident Response
Once My Cloud Solutions becomes aware of any suspected or confirmed data breach, My Cloud Solutions will notify all affected customers via e-mail within 24 to 72 hours.
Changes to Privacy Policy
My Cloud Solutions Limited may amend or update this Privacy Policy from time to time, with or without notice to customers of My Cloud Solutions Limited. All customers agree to be bound by the Privacy Policy that is in effect at the time they access the My Cloud Solutions Limited website and/or use the software through a mobile device.
Terms of use
Use of the My TTM software is subject to My Cloud Solutions Limited's Terms of Use and this Privacy Policy should be read in conjunction with this.
Security
Infrastructure
The My TTM Platform is hosted at SteadFast Networks' 350 E Cermak, Chicago Data Center. This world-class data center provides complete 2N redundancy at Tier 3+ standards. Our software infrastructure is updated regularly with the latest security patches.
Data Encryption
The My TTM Platform encrypts the data over the wire via 256-bit (SHA2) TLS certificate, TLS 1.0, 1.1 and 1.2. Database is encrypted via AES256. File attachments are also encrypted via AES256.